As a leading service desk agency, Nirag Infotech offers a comprehensive ticket management solution that streamlines both internal and customer support procedures. Our service desk agency is equipped with a Support Ticketing Management System, also known as a Help Desk or Remote Help Desk Support System, enabling administrators and help desk personnel to efficiently manage user requests.

Why Choose Nirag Infotech as Your Service Desk Agency?

Our service desk agency is part of a complete, scalable central IT management platform that includes Remote Monitoring and Management (RMM), Service Desk, Patch Management, and more. As a service desk agency, we provide a single point of contact for seamless communication between your firm, customers, staff, and business partners.

Service Desk Agency Solutions for MSPs

MSPs partnering with our service desk agency can track issues in real-time, set service level agreements, and manage billing with ease. Our service desk agency offers four main categories of service desks to cater to diverse business needs:

• Local Desk: Ideal for small and medium-sized businesses, providing on-site support tailored to specific country or location needs.
• Centralized Desk: A cost-effective system that manages a higher volume of tickets/calls with fewer resources.
• Virtual Desk: Utilized by corporate, IT, and enterprise service desks for managing tickets from various devices and entities over the Internet.
• Follow the Sun Assistance: Offers 24/7 service through multiple locations for round-the-clock support.

 

Service Desk Agency Software Benefits

Ditch the spreadsheets and sticky notes. Our service desk agency software, part of the Nirag Infotech MSP’s Software Management module, simplifies client request management. It allows your customers to report issues and track progress without the need for direct communication, while you monitor ticket status directly from the dashboard.

 

24/7 Access with Our Service Desk Agency

Our cloud-based system as a service desk agency enables you to gather tickets via phone, online portal, email, or endpoint monitors. You can access account tickets from anywhere, at any time, through our mobile app.

 

Effective Communication from Your Service Desk Agency

Maintain clear communication with customized greetings, automatic updates, and scripted responses, ensuring clients are well-informed throughout the resolution process.

 

Workflow Efficiency by Your Service Desk Agency

Our service desk agency provides configurable ticket categories, automated ticket routing, SLA tracking, and escalation processes to prioritize and handle inquiries effectively.

 

Transparency and Collaboration with Your Service Desk Agency

Experience transparent service requests with our online dashboards and comprehensive tracking and reporting. Plus, our integrated knowledge base helps your team provide efficient service, reducing the workload and fostering collaboration.